What you’ll learn
- Gain a deep understanding of the core principles of Design Thinking.
- Discover how to leverage ChatGPT-4 for ideation and problem-solving.
- Learn techniques to uncover hidden needs and opportunities through observation.
- Learn how to gather and analyze feedback to refine and improve your solutions.
- Understand how to move from concept to actionable design and implementation.
- Gain insights into collaborative techniques that lead to breakthrough solutions.
- Learn strategies to overcome these challenges and ensure project success.
I am a highly skilled and certified IT professional with a wealth of experience in optimizing IT functions and leading successful IT projects from start to finish. As an ITIL 4 MASTER, I have a proven track record of effectively collaborating with cross-functional teams to maximize project resources and manage daily operations, as well as a skill for communicating with senior management to support strategic decision-making.
With a strong technical background and a focus on results, I excel at creating and training cross-functional teams to meet short- and long-term business goals. I have a passion for providing exceptional IT services that meet or exceed company standards. As a mentor and trainer, I am dedicated to developing the skills and knowledge of those around me, ensuring that they are equipped to handle complex challenges in the ever-evolving IT landscape.
In addition to my IT expertise, I am proficient in web design, SEO, digital marketing, video editing, Photoshop & Illustrator, eCommerce, and social media marketing (including Google AdWords and platforms like Twitter, Facebook, Instagram, and LinkedIn). I am also certified in a range of industry-standard frameworks and methodologies, including ADAPT DIGITAL TRANSOFRMATION, TOGAF, COBIT, PRINCE2, CLOUD COMPUTING, ISO9001, ISO27001 and more.
Furthermore, I have extensive knowledge in Python, AI and Machine Learning, Lean Six Sigma, SCRUM and have used these tools to optimize IT operations and drive innovation within organizations. As a strategic management leader, I have successfully implemented digital transformation initiatives, enabling companies to stay competitive in a rapidly evolving business environment.
As an ITIL trainer, I have a deep understanding of the ITIL framework and its practical application in real-world scenarios. I am dedicated to providing high-quality training and support to individuals and teams, helping them to improve their performance and achieve their career goals. I have a passion for sharing my knowledge and expertise, and I believe that training is an essential component of any successful IT organization.